COVID-19 Statement

The health & safety of our guests, partners and staff is the top priority for us at Elmhirst’s Resort. As part of this commitment, we continue to monitor available information from Health Canada, the Centers for Disease Control (CDC) and the World Health Organization. Here’s how we are putting this commitment into action here at the resort:

• Our individual private cottage units are open and available for booking.
• The Hearthside Dining Room and the Wild Blue Yonder Pub are closed for in house dining. We are maintaining food pick up and room service delivery options for our cottage guests.
• We have implemented enhanced sanitation procedures in all areas of our resort. These procedures are outlined below.
• All our staff members have been briefed on these new protocols and are committed to ensuring that they are strictly followed.
• Indoor pool is closed.
• The Spa@Elmhirst’s is closed.
• We are continuously monitoring our own health and ensuring that any staff members who show any sign of illness stays home.

Please contact us with any questions about how we are protecting your safety, to ensure that your upcoming visit with us lives up to our promise of extreme comfort, total relaxation and fantastic fun.

If you have specific COVID-19 questions, we encourage you to follow the advice of public health entities and medical professionals.

Strategies to protect our team and guests

Food & Beverage

• Wash hands often with soap & water for at least 20 seconds and use alcohol-based hand sanitizer when hands are not visibly dirty
• Avoid touching your face and clean hands before touching eyes, nose & mouth
• Hand sanitizers available in all common areas
• Regular sanitizing of POS system & terminal as well as tablet and menus
• Gloves to be worn at service for buffets
• Service cutlery change between seatings
• Table reset to include disinfecting of table and all chair arms

Housekeeping

• Wash hands often with soap & water for at least 20 seconds and use alcohol-based hand sanitizer when hands are not visibly dirty
• Avoid touching your face and clean hands before touching eyes, nose & mouth
• Personal hand sanitizers for each housekeeper
• Regular gloves use particularly with soiled linens to be bagged separately
• Sanitize all high touch areas with disinfectant, such as door nobs, push plates, light switches, stair rails, toilet paper dispensers
• Main building cleaning protocol increase to twice daily with focus on high touch areas

Spa

• Wash hands often with soap & water for at least 20 seconds and use alcohol-based hand sanitizer when hands are not visibly dirty
• Avoid touching your face and clean hands before touching eyes, nose & mouth
• Hand sanitizers available in all common areas
• Sanitize all high touch areas with disinfectant, such as door nobs, push plates, light switches
• Sanitize tablet & POS terminal after use

Guest Services

• Wash hands often with soap & water for at least 20 seconds and use alcohol-based hand sanitizer when hands are not visibly dirty
• Avoid touching your face and clean hands before touching eyes, nose & mouth
• Hand sanitizers available in all common areas
• Regular sanitizing of computer, mouse, keyboard, debit terminal, phone, desk, door handles and counter tops
• Disinfect returning cottage keys & key chain

Waterfront

• Wash hands often with soap & water for at least 20 seconds and use alcohol-based hand sanitizer when hands are not visibly dirty
• Avoid touching your face and clean hands before touching eyes, nose & mouth
• Hand sanitizers available in all common areas
• Disinfect rental equipment

 

Last Updated: March 23, 2020